Frequently asked questions

How do I create an account?

You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email Id & Password to register for an account.

How to use Access/Coupon/Promo Codes on the App?

You need to create an account on the app to use the access codes. After a Successful login, click on the Menu Icon present on the top left of the Store Screen. From the opened menu, click on the My Courses Button. On the opened screen, click on the Gift Icon present on the Top Right of the Screen. Enter your Access Code here. The Respective Course will be added to your My Courses section.

How to take a Course?

After you have purchased/enrolled in the package or used the coupon/promo code, all the courses in the package will be added to your My Course Section. Click on the Start or the Course image to start the course.

I have issues with Login, what should I do?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password.
If the issue still persists, drop an email to clinicalnursingprepcourse@gmail.com with the issue details.

I am unable to access the Course. What should I do?

Please check whether you are using the same email that was used for purchasing/enrolling in the package. Check for the course in your My Course section. If the course is still not available, please drop an email to clinicalnursingprepcourse@gmail.com

How to report a broken link in a course?

For any other issues, please drop an email to Dr. Susan Knowles at clinicalnursingprepcourse@gmail.com with the complete details of the issue.